Terms of service

Terms of Service

Welcome to www.bioactive.ae. This website is operated by Level Up F.Z.C. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service.

1. General Conditions

By using this site, you confirm that:

  • You are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
  • You will not use our products or services for any illegal or unauthorized purpose.
  • You agree not to violate any applicable laws in your jurisdiction.

We reserve the right to refuse service to anyone at any time for any reason.

2. Products & Services

BioActive+ products are classified as food supplements.

  • Product descriptions, pricing, and availability are subject to change without notice.
  • We reserve the right to discontinue any product at any time.
  • We do not guarantee that product results will be the same for every individual.

3. Orders & Payments

  • All orders are subject to acceptance and availability.
  • Once an order is placed, it cannot be canceled or modified.
  • We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.
  • Payment must be completed at checkout using the available payment methods.

4. No Refund & Cancellation Policy

All sales are final.

  • We do not accept cancellations, refunds, or exchanges once an order has been placed.
  • This applies to all products, bundles, and subscription purchases.

If you receive a damaged or incorrect item, please contact us within 48 hours at office@bioactive.ae for assistance.

5. Shipping & Delivery

  • Orders are processed within 1–2 business days.
  • Delivery timelines may vary depending on location and courier services.
  • We are not responsible for delays caused by third-party logistics providers or customs.

Please refer to our Shipping Policy for full details.

6. Intellectual Property

All content on this website—including logos, product names, images, designs, and text—is the property of BioActive+ and/or Level Up F.Z.C.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

7. Product Disclaimer

BioActive+ products are not intended to diagnose, treat, cure, or prevent any disease.

  • Information provided on this website is for general informational purposes only.
  • It is not a substitute for professional medical advice.
  • Always consult a healthcare professional before using supplements.

8. Limitation of Liability

To the fullest extent permitted by law, Level Up F.Z.C. shall not be liable for any:

  • Direct or indirect damages
  • Loss of data, income, or profit
  • Adverse reactions or misuse of products

Use of our products and website is at your own risk.

9. Third-Party Services

We may use third-party providers (e.g., payment gateways, logistics providers). We are not responsible for their actions, policies, or service interruptions.

10. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

11. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time.

Continued use of the website after changes constitutes acceptance of those changes.

12. Contact Information

For any questions regarding these Terms, please contact us at:

Email: office@bioactive.ae