Once your order is placed, a confirmation email will be sent automatically.
If you don’t see it within a few minutes, please check your spam or promotions folder.

Still can’t find it? Contact our support team at customer@bioactive.ae with your full name and order details, and we’ll be happy to assist.

We process orders quickly to ensure timely delivery.

If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

We’re sorry about that. Please contact our customer support team at customer@bioactive.ae within 48 hours of receiving your order, including your order number and photos if applicable. We’ll resolve the issue as quickly as possible.

If your package arrives damaged, please take photos of the product and packaging and contact us within 48 hours of delivery. Our team will review the issue and arrange a replacement or solution where applicable.

Once your order has shipped, you’ll receive a shipping confirmation email with tracking details. You can also track your order using the link provided in the email.