Return & Refund Policy
We stand behind every formula we make.
The 60-Day Money-Back Guarantee
Take your formula daily for 60 consecutive days from delivery. If you see no visible results, WhatsApp us at +971 58 530 4242 with your order number — we refund your first box in full within 5 business days.
- Applies to your first box of a formula, once per customer.
- Bundles and protocols: the guarantee covers the full kit.
- No forms and no return shipping fees — one WhatsApp message is enough to start the process.
Beyond the Guarantee
Our supplements are sealed consumable products, so we can't accept change-of-mind returns or exchanges — which is exactly why the guarantee exists. This applies to all purchase options, including one-time purchases and bundles.
Please ensure that all order details are correct before completing your purchase.
Damaged or Incorrect Orders
If you experience any issues with your order (such as damaged or incorrect items), please contact our support team within 48 hours of delivery at customer@bioactive.ae with your order number and photos where applicable — we'll make it right at no cost to you.